Experience

Roles I’ve held and what I delivered.

K
System Engineer — Kyndryl

Lloyds Banking Group (UK)

Sep 2021 – Aug 2024 · Bangalore, India

Offshore technical POC for mission-critical Windows/UNIX estates; drove Sev-1/Sev-2 incident resolution with root-cause prevention. Built automated SQL & file-system backup workflows in Veritas NetBackup and delivered reporting/dashboards to strengthen ops visibility and audits. Partnered across infra/product/client teams on DR exercises and security hardening.

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Associate Technical Engineer — IBM

Lloyds Banking Group (UK)

Nov 2020 – Aug 2021 · Bangalore, India

Monitored and maintained ~4,000 servers on NetBackup, ensured SLAs and rapid recoveries for regulated workloads. Triaged high-priority incidents, authored runbooks to improve MTTR, and collaborated with security/DB/app teams to keep releases stable and customer-focused.

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